Using Multi-Factor Authentication (MFA) in PitneyShip, PitneyShip Pro, PitneyShip Enterprise, PitneyTrack Inbound, PitneyAnalytics, and the Locker Management Module

Multi-Factor Authentication (MFA) is a security feature that requires users to enter a code sent via SMS text message or email when signing in. If this feature is enabled, all users in the subscription will be required to set up and use a multi-factor authentication method.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

• Turning on multi-factor authentication (admin)
• Setting up multi-factor authentication (users)
• Signing in with multi-factor authentication (users)
• Resetting authentication for a user (admin)

Turning on multi-factor authentication (admin)

1. Select Settings > General Preferences.
2. Select the slider under Multi-factor Authentication (MFA) to change it from OFF to ON.
3. Select Begin MFA Process.
4. Wait until the message changes from MFA settings processing to MFA settings complete.
   
   

This process requires the system to enable MFA for each user. Depending upon the number of users in your system, this may take some time. If there are any errors, an error message showing how many users were successful and how many failed will appear on the General Preferences page. If you see this error, select Retry MFA Process.

Setting up multi-factor authentication (users)

Once multi-factor authentication is turned on, each user will be prompted to set up their authentication method the next time they sign in.

1. Go to the signin page.
2. Enter your username (email address) and password.
3. Select Sign In.
4. Select the Setup button below the method you wish to set up.
   
5. For email, select Send me the code. The code will be sent to the email address for your account.
   
6. For SMS, enter your mobile phone number and select Send code.
   
7. Enter the code you received and select Verify.
8. (Optional) To set up a second method, select the Setup button below the other method.
   

Signing in with multi-factor authentication (users)

1. Go to the signin page.
2. Enter your username (email address) and password.
3. Select Sign In.
4. The verification code will be sent to the last method you used. To use a different method, select the drop-down arrow and choose the other method.
   
5. Enter the code you receive and select Verify.

Resetting authentication for a user (admin)

If a user needs to change their authentication method, an administrator can reset it for them so that they can set it up again.

Only users with the role of Admin can perform this procedure.

1. Go to Settings > Users.
2. Select the Reset Multi-Factor Authentication icon next to the user whose authentication you wish to reset.