"Low Sector" message on the DM100i-DM225

Learn how to resolve the "Low Sector" message on the DM100i, DM125, DM200L and DM225.

Products affected: DM100®i, DM125™, DM200L™, DM225™

Issue

Alert: The USPS has discontinued all IBI meter technology, and many devices must be returned and withdrawn from service by the end of 2024. If your device is affected, new business rules will disrupt your mailing operation. Check Your Account to see if your device is affected and contact your Account Representative to migrate to a compliant solution.

Your meter displays the message "Low Sector" and does not turn on.

Cause

An internal component failed.

Resolution

Restarting your meter may resolve this error.

Follow these steps to restart your meter safely:

Unplug your power cord.
Wait one to three minutes.
Plug your power cord back in, ensuring that it is plugged directly into a wall outlet.

UPDATED: September 25, 2024