Connection errors on the DM100i and DM200L

Restart your meter and troubleshoot your connection method to resolve connection errors and messages on the DM125 and DM225.

Products affected: DM100®i, DM200L™

Issue

Alert: The USPS has discontinued all IBI meter technology, and many devices must be returned and withdrawn from service by the end of 2024. If your device is affected, new business rules will disrupt your mailing operation. Check Your Account to see if your device is affected and contact your Account Representative to migrate to a compliant solution.

Your meter displays one of the following error codes or messages, and does not connect to the Pitney Bowes Data Center:

Error codes on the meter:
10053, 10054, 1813, 94, 200D, DE00, DE0000, DE01, DE02, DE03, DE04, DE05, DE06, DE07, DE08, DE09, DE0A, DE0B, DE0C, DE0D, DE0E, DE0F, DE10, DE11, DE12, DE13, DE14, DE15, DE16, DE17, DE18, DE19, DE1A, DE1B, DE1C, DE1C, DE1D, DE1E, DE1F, DE20, DE21, DE22, DE23, DE24, DE25, DE26, DE27, DE28, DE2E.
Error codes in PC Meter Connect:
E0000, EDE00, EDE0000, EDE01, EDE02, EDE03, EDE04, EDE05, EDE06, EDE07, EDE08, EDE09, EDE0A, EDE0B, EDE0C, EDE0D, EDE0E, EDE0F, EDE10, EDE11, EDE12, EDE13, EDE14, EDE15, EDE16, EDE17, EDE18, EDE19, EDE1A, EDE1B, EDE1C, EDE1C, EDE1D, EDE1E, EDE1F, EDE20, EDE21, EDE22, EDE23, EDE24, EDE25, EDE26, EDE27, EDE28, EDE2E, ED00.
Messages:
No Dial Tone, Data Center Busy, Connect Phone Cord, Link Negotiation Failed, No Carrier Detected, No Carrier Detected Online, Modem Connection to AT&T Failed, Invalid User Id/Password, No Modem Detected, Connection Dropped, Cannot Reach Data Center, Line Busy, and Connection Lost, IntelliLink dropped, Data Center Timeout, Server Time out, No Carrier Detected On Line.

Cause

Your meter cannot connect to the server.

Resolution

There are two ways to troubleshoot this device; try them in this order:

Restart your meter
See the troubleshooting page for your connection method

Solution 1: Restart your meter

Unplug the power cord.
Wait one full minute.
Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.

If your issue is not resolved by restarting, see Solution 2.

Solution 2: See the troubleshooting page for your meter's connection method

If your meter connects using a SmartLink device, see Troubleshooting SmartLink WiFi connection issues . - or Troubleshooting SmartLink wired connection issues.

If your meter connects through your computer using PC Meter Connect software, see Troubleshooting PC Meter Connect issues.

If you are unable to connect to the internet, ask your IT department to check the internet settings.

UPDATED: September 25, 2024