Connection errors and messages on the mailstation series

Alert: The USPS has discontinued all IBI meter technology, and many devices must be returned and withdrawn from service by the end of 2024. If your device is affected, new business rules will disrupt your mailing operation. Check Your Account to see if your device is affected and contact your Account Representative to migrate to a compliant solution.

• Error Codes on your meter: 010E, 10053, 10054, 1811, 1813, 1814, 1816, 1821, 1823, 1824, 1841, 1847, DE00, DE06, DE0F, DE1D, DE13, DE14, DE2A, DE2B, DE2C, DE29, ED00, ED31
• Error on PC Meter Connect: E010E, E1811, E1813, E1814, E1816, E1821, E1823, E1824, E1841, E1847, EDE00, EDE06, EDE0F, EDE1D, EDE13, EDE14, EDE2A, EDE2B, EDE2C, EDE29, EDE31
• System Messages: No Dial Tone, Gateway Address not set, Data Center Busy, Connect Phone Cord, Link Negotiation Failed, No Carrier Detected, No Carrier Detected Online, Modem Connection to AT&T Failed, Invalid User Id/Password, No Modem Detected, Connection Dropped, Cannot Reach Data Center, Line Busy, and Connection Lost, IntelliLink dropped, Server Time out, Data Center Timeout

Solution 1: Restart your meter

1. Unplug your power cord.
2. Wait one full minute.
3. Plug your power cord back in, ensuring that it is plugged directly into a wall outlet.

Solution 2: See the troubleshooting page for your meter's connection method

• If your meter connects using a SmartLink device (wired or WiFi), see Troubleshooting SmartLink connection issues.
  
• If your meter connects through your computer using the PC Meter Connect software, see Troubleshooting PC Meter Connect issues.
  
• If your meter connects using a Communication Device, see Troubleshooting the Communication Device.