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Removing funds from a DM100i, DM125, DM200L, and DM225 with an "ink out" or "no ink tank detected" message

Learn how to remove funds from a DM100i, DM125, DM220L, or DM225 with an "ink out" or "no ink tank detected" message.
Products affected: DM100®i, DM125™, DM200L™ DM225™

Alert: After September 29, Pitney Bowes will disable postage refills on IBI meters affected by the new 2024 USPS mailing requirements. If your device is affected, migrate to a compliant solution to avoid business disruption. Check Your Account to see if your device is affected and contact your Account Representative.

To remove the funds from a DM100i, DM125, DM200L, or DM225 that has an "ink out" or "no ink tank detected" message:
  1. Select Seal Only Mode.
  2. Press Options.
  3. Press Page Down twice.
  4. Select Advanced Features.
  5. Press Page Down.
  6. Select Meter Withdrawal.
  7. Select Transfer All Funds From Meter To PBP Account.
  8. The meter will connect to the data center and return the funds to the account the funds originally came from
If you are returning, replacing or upgrading your meter and have any questions about the status of the postage return; Please see What happens to unused postage when you return a meter.

UPDATED: September 25, 2024