Replacing the ink cartridge on the mailstation and mailstation2

Alert: The USPS has discontinued all IBI meter technology, and many devices must be returned and withdrawn from service by the end of 2024. If your device is affected, new business rules will disrupt your mailing operation. Check Your Account to see if your device is affected and contact your Account Representative to migrate to a compliant solution.

Try replacing your ink cartridge to improve your print quality on the mailstation and mailstation2.

Step 1: Watch the video

Step 2: Replace the ink cartridge

1. Press Menu.
2. Press Review (down) until the message Use ink functions? displays and press Enter/yes.
3. Press Review (down) until the message Replace ink cartridge? displays and press Enter/yes
4. Lift the control panel and locate the ink cartridge (see ink cartridge in white circle on image).
   
5. Press the unlock icon to open the ink cartridge latch as shown in the image.
   
6. Tilt the old ink cartridge toward you and lift it out. Discard the old cartridge.
7. Remove the new cartridge from its packaging and pull off the protective tape covering the vent and ink holes as shown below.
   
8. Insert the new ink cartridge by tilting it towards you and then insert it into print head. Straighten the cartridge into an upright position.
   
9. Press down on the ink cartridge latch until it locks into place.
   
10. Close the machine cover. Press Enter/yes.
    
11. Press Enter/yes to confirm the replacement. Wait while the system performs an initialization.
12. When prompted, insert an envelope or tape sheet to print a test pattern.
    • The test pattern should look like the sample below (no missing lines). If it does, then press Enter/yes.
      
      Good Test Print
    • If the test pattern looks like the sample below (missing lines), then press No and refer to Poor print quality or no printing.
      
      Poor Test Print

• Poor print quality or no printing on the mailstation and mailstation2
• If you need ink, order a genuine Pitney Bowes replacement ink cartridge:
  
  mailstation2
  
  mailstation