Tag: estimated delivery dates
Blog posts tagged with "estimated delivery dates"
The shippers’ race to a great tracking experience
Our secret shopping data from 2,100 online retailers reveals shockingly low adoption of the tracking features most important to online shoppers, creating opportunity for retailers to set themselves apart with simple—and often free—upgrades.
Consumers’ top tracking priorities
Consumers’ top three priorities from a tracking experience are delivery date information, the ability to see updates without entering log-in information, and the option to get SMS/text updates.
The Rorschach calendar test goes international
Retailers should avoid setting international shipping prices at checkout based solely on the cost of shipping and consider placing premiums in market where consumers value speed more highly.
“Yes, I’m still in Canada”
Episode 13 - Cross-border insights from Canadian and US consumers
Revisiting the charcuterie cat
Episode 12 - Best practices for upcoming peak season
Don't be a hoser: What Canadians expect from online order experiences
This month on BOXpoll, we’re focusing on Canadian consumers, digging into their sentiments about ecommerce with a lightning round of delivery questions.
Retailers’ top tracking priorities
Delivery tracking is a highly mature and largely commoditized space with several dozen providers of tracking software, in addition to solutions offered by carriers themselves.
No post on Sundays
This month on BOXpoll, we wanted to get more insight into how consumers think about delivery days.
Share your ETA when you’re OTW
77% of consumers wish more retailers offered estimated delivery time as part of tracking, but more than half notice it’s often inaccurate.
Let's issue refunds in Bitcoin (and other ways to lower return rates)
Episode 8 - BOXscore Deep Dive Pt. 2
Is tomorrow worth 3 dollars?
Episode 7- Mystery shopping experiences
The cat’s ordering charcuterie boards
Episode 6 – Peak Recap 2
When faster isn’t actually better
Accuracy continues to win out over speed for estimated delivery dates—even with early deliveries
Santa tracker fudge factor
Updating delivery dates after the buy button results in happier customers
What’s the value of a guarantee?
Guaranteeing delivery builds confidence, conversions and (gasp) beats fast shipping with most consumers.
Slow your roll
Fast delivery isn’t as fast as you might think — and might not be worth as much as it recently was.
Reconsidering the need for speed
In the aftermath of pandemic-fueled shipping delays and in anticipation of ecommerce’s largest peak ever—we asked consumers, what does “fast” shipping mean anymore?