SendPro C Support
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Install & Setup
Using Your Product
Fixing & Maintenance
Postage
Reporting, History & Accounting
Installation, Setting Up & Drivers
Move your device safely, whether you are moving it across the room or to a new facility.
You may need to install a new printhead when the existing printhead is producing poor print quality.
If you are installing a SendPro C for the very first time, follow these instructions.
Install a scale if you did not install one when you installed your device. Your device contains step-by-step installation instructions for compatible scales.
Network & Connectivity
Add a network when you want to connect using Wi-Fi and your network is not present in the Wi-Fi list.
Check your device has access to all the required internet services by using the network checking app.
You can connect your device via a wireless network connection.
A Proxy server is a computer that acts as a gateway between your local network, your device, and the internet.
Use a network cable to connect your device to the Pitney Bowes Data Center with a wired connection.
Problems with the settings, the wired connection, or a firewall may cause network connection issues.
Problems with the settings, the wireless connection, or a firewall may cause network connection issues.
If you see the “PB Commerce Cloud Not Found” message and you have a wired connection, try restarting the device to reset the connection.
If you're getting a "PB Commerce Cloud Not Found" message with a wireless connection on your device, there may be a problem with your network connection or firewall.
The MAC address is the network identifier for the device. IT uses it to allow the device onto the network.
Forget a network if you do not want your device to automatically connect to a network or you need to resolve a wireless network issue.
Use these network requirements to prepare your IT and local network environment for connecting your SendPro C device to the internet.
The device is unable to sync transaction data. This may be caused by problems with the network connection settings, the physical connections, or a firewall.
Features & Settings
The default preset timer will reset your device to your most commonly-used settings.
Create a security PIN to prevent unauthorized use of your device.
Set the brightness of the display to suit your work space.
Reset the piece counter to delete the piece count information.
When you move your device to a new location or install a new scale, you must modify the location code and time zone value.
Advance the date to print postage up to thirty days before you need to send it
As well as printing postage, your device uses other ways to print and feed mail. Tap Print Mode in the Envelope Printing app to see the available options.
A preset is a set of commonly-used settings saved as a template that you can use to more quickly select the same settings in the future.
Add presets to store a group of commonly-used settings. Presets can store settings such as a postage class, an account and a graphic.
Select a preset to quickly select a commonly-used group of settings.
Use the toolbar to view and change settings for your device.
Use the energy saver to reduce energy usage. The energy saver turns your device off after a period of inactivity.
Modify a preset to rename a preset, replace the default preset or delete a preset.
Install an external scale if you send large volumes of mail such as parcels and packages.
Install a scale if you did not install one when you installed your device. Your device contains step-by-step installation instructions for compatible scales.
Use the scale to weigh your mail and calculate the correct postage for you.
Zero the scale to set the weight to zero.
Enter the weight of a mailpiece when you know its weight and are not using the scale.
Clean the moistener brush and wick if the moistener tank is full and your envelopes are not sealing properly.
Your device will need refills of sealing solution in order to seal envelopes
Prevent sealing issues by having adequate sealant in the moistener tank, placing the envelope correctly on the feed deck, and maintaining the wick or brush in the moistener.
Use Seal Only mode to seal envelopes without printing anything.
You can seal envelopes and print postage at the same time with your SendPro C.
Position envelopes correctly and ensure the moistener tank has enough sealing solution to prevent sealing issues.
Familiarise yourself with your SendPro C
Review the specifications of your SendPro C including the throughput, ink cartridge yield and other component details.
Familarize yourself with the ports on the back of your device.
The meter stamp contains elements that identify the mailer and the type of mail.
Review the material specifications including the minimum and maximum envelope sizes, envelope stack height, and tape size details.
In order to find the correct information for your device, you need to know the model number.
The Envelope Printing app is the starting point for printing postage on an envelope or tape.
Familiarise yourself with the Home screen on the SendPro C and learn how to access commonly used apps.
Printing
Replace the ink cartridge when the low ink warning appears. This ensures your device is in optimal working condition.
Check the ink level to ensure you have enough ink in your device.
Use genuine Pitney Bowes ink cartridges. Non-Pitney Bowes cartridges can damage your device.
Printing a test pattern shows you if the printhead is functioning properly or whether you have enough ink in the cartridge.
Customise your mail by adding a custom logo or standard graphic.
Print a graphic without printing postage, such as the Received graphic on incoming mail.
Print the date and time to keep a record of when you receive incoming mail.
The meter stamp contains elements that identify the mailer and the type of mail.
As well as printing postage, your device uses other ways to print and feed mail. Tap Print Mode in the Envelope Printing app to see the available options.
Add a customised text message to print a return address or your own personalised message. Your message must comply with the postal rules for your country.
Edit current messages or delete messages that you no longer need.
Check your ink, run a test pattern, and clean your printhead to resolve poor print issues.
Mailing & Shipping
Print postage on a label if you need to send a parcel or an envelope that is too large to fit through the device.
Send your letters and small parcels by Domestic Letter. Domestic Letter can be an economical way to send your post.
Send your Regular large letters by Domestic Large Letter. This can be an economical way to send your post.
When you buy Flat rate satchels, you only pay for the cost of the satchel itself, not the postage. You add the postage via your meter when you use the satchel.
You can send a parcel via Australia Post Parcel Post or Express post services using your device. Australia Post offer discounted rates for parcel postage when paid for by a postage meter.
Your device (Postal Security Device) has a license with Australia Post. Therefore you must follow a few basic requirements.
Use the Australia Post Letter guide to gain knowledge about Australia Post Letter services that are available to meter clients.
Use Express Post for Australia Posts premium letter delivery service.
Network & Connectivity
Add a network when you want to connect using Wi-Fi and your network is not present in the Wi-Fi list.
Check your device has access to all the required internet services by using the network checking app.
You can connect your device via a wireless network connection.
A Proxy server is a computer that acts as a gateway between your local network, your device, and the internet.
Use a network cable to connect your device to the Pitney Bowes Data Center with a wired connection.
Problems with the settings, the wired connection, or a firewall may cause network connection issues.
Problems with the settings, the wireless connection, or a firewall may cause network connection issues.
If you see the “PB Commerce Cloud Not Found” message and you have a wired connection, try restarting the device to reset the connection.
If you're getting a "PB Commerce Cloud Not Found" message with a wireless connection on your device, there may be a problem with your network connection or firewall.
The MAC address is the network identifier for the device. IT uses it to allow the device onto the network.
Forget a network if you do not want your device to automatically connect to a network or you need to resolve a wireless network issue.
Use these network requirements to prepare your IT and local network environment for connecting your SendPro C device to the internet.
The device is unable to sync transaction data. This may be caused by problems with the network connection settings, the physical connections, or a firewall.
Printing
Printing a test pattern shows you if the printhead is functioning properly or whether you have enough ink in the cartridge.
Customise your mail by adding a custom logo or standard graphic.
Print a graphic without printing postage, such as the Received graphic on incoming mail.
Print the date and time to keep a record of when you receive incoming mail.
The meter stamp contains elements that identify the mailer and the type of mail.
As well as printing postage, your device uses other ways to print and feed mail. Tap Print Mode in the Envelope Printing app to see the available options.
Add a customised text message to print a return address or your own personalised message. Your message must comply with the postal rules for your country.
Edit current messages or delete messages that you no longer need.
Check your ink, run a test pattern, and clean your printhead to resolve poor print issues.
Replace the ink cartridge when the low ink warning appears. This ensures your device is in optimal working condition.
Check the ink level to ensure you have enough ink in your device.
Use genuine Pitney Bowes ink cartridges. Non-Pitney Bowes cartridges can damage your device.
Errors & Troubleshooting
If errors RA00, RA01, RA02, RA000, RA09 , DL00, DL01 and the message Loading Current Rate and Device Information appear and the device will not print, update your postage balance, reboot your device, and download any software updates.
If you see one of these error codes or messages, you may have a network connection issue or you may need to connect to Pitney Bowes.
Reboot the device if the "Shared services has stopped working" message appears.
Reboot your device if error 51 appears.
Some transactions failed to sync on your SendPro C. You may be able to clear the error by restarting your device and synchronizing transactions.
Check your connections and reboot the device to resolve this issue. The errors BA00 or BA05 appear because the base is disconnected from the tablet.
The SendPro C, SendPro C Auto is turned off or does not have power.
Reboot the device if the postage balance shows "reading".
If you see the error "Clear Paper Jam," an envelope or label may be stuck in the transport deck.
If the power light is flashing blue, red, or white and the device is not working, you may be able to clear the error by restarting the device.
Reboot the device, check the ink cartridge is in the correct position and check for software updates to resolve a fatal error when running mail.
If the "No PSD" message appears on the display and the device will not function, disconnect your network connection, reboot the device, upload your data and perform a postage refill.
Upload your transactions when you see the "Transaction log upload required" message.
Not ready to print" appears because you need to clear a jam, check the ink or printhead, select an account, or upload transactions.
Upload your transactions when you see the "Transaction upload due" message.
If you see the message "Sync your data," it may mean that your system has been offline and has not uploaded your envelope printing transactions recently. It could also mean that you are experiencing connection issues.
Maintenance
Ensure you feed envelopes correctly to help prevent feeding problems.
If you see the error "Clear Paper Jam," an envelope or label may be stuck in the transport deck.
Clean the moistener brush and wick if the moistener tank is full and your envelopes are not sealing properly.
If you clean the print nozzles and you still get a bad test print pattern, try cleaning the printhead.
Printing a test pattern shows you if the printhead is functioning properly or whether you have enough ink in the cartridge.
Your device will need refills of sealing solution in order to seal envelopes
Check the ink level to ensure you have enough ink in your device.
Visit our supplies website to order supplies for your device.
Prevent sealing issues by having adequate sealant in the moistener tank, placing the envelope correctly on the feed deck, and maintaining the wick or brush in the moistener.
Use Seal Only mode to seal envelopes without printing anything.
You can seal envelopes and print postage at the same time with your SendPro C.
Position envelopes correctly and ensure the moistener tank has enough sealing solution to prevent sealing issues.
Refilling Postage
Check your funds for printing postage on your device at any time.
Refill your postage funds for printing postage as soon as you receive a message that your available funds are low.
Change the default refill amount to store an amount you want to refill your device with.
Set the low funds warning to warn you when your available funds for printing postage reaches a certain amount. Use this warning as a reminder to add more postage to your device.
Print a funds report if you need a report showing the total number of mailpieces sent.
View and print receipts of previous postage refills by using the Print Refill Receipt app.
Your device automatically uploads your postage printing transactions at least once during the day and once after hours.
You can apply to Australia Post for a refund if your mail is unwanted, damaged or incorrectly printed.
Rate Change
Your device updates postal rates and software automatically. Keep your device turned on and connected to your network to receive automatic updates.
Reporting, History & Accounting
Add accounts to record Envelope Printing usage by department.
You can use the accounting feature to track the postage that departments or individuals within your organization use.
You can delete an account, sub account, or sub sub account through the Envelope Printing app.
Set the reporting period of an account report by setting its start and end dates.
Run account reports to show how you spent your postage for a specific account or for all accounts over various time periods.
Set the account report preferences to determine what level of accounts are reported on (Account, Sub account or Sub sub account).
When accounting is enabled on your device, you must select an account before you can print postage.
You can protect each account from unauthorised access by turning account passwords on.
Edit an account when you want to change the account name, code, description, status or password.
Email an account report to keep a record of how much departments or clients have spent on their postage over specific time periods.
Setting the account status to inactive prevents anyone from charging postage against it.
View the total amount you have spent on postage and the total number of pieces printed.