Ecommerce return services

Our Designed Returns services provide a comprehensive set of options

We leverage our unique blend of transportation capabilities, a network of national processing centers, consultative teams and streamlined technology to design a returns process that fits your needs. Our Designed Returns approach provides multiple ways for a customer to start a return while giving you options for configuring your returns transportation and processing priorities.

Returns configured to your business

Top choices for starting returns

We provide hassle-free returns initiation options – choose from printer-less QR codes or printed labels and options for free home pick-up or drop-off at thousands of locations.

Solutions for transportation & visibility

Improve planning with configurable transportation options that prioritize higher-velocity or higher-value items all reflected in accurate returns reporting.

Returns processing choices

Leverage different options for processing returns, We can route to your facilities or leverage our partnerships for faster dispositioning.

Free, branded returns application

Consumer Connect makes initiating a return easy by enabling returns tracking, printer-less QR code capability, and home pick-up scheduling all featuring your brand front and center.
deckers shoes
Watch video

Deckers Brand steps up their return process

“With Pitney Bowes technology, customers have visibility into their entire returns process and we’re able to offer them the highest level of service. As a result, we have seen a significant decrease in returns-related contacts over the last three years.” Jesse Carstens, Deckers Brands

Read the case study
Easier ecommerce returns with Pitney Bowes