DM100 Series Support
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Install & Setup
Using Your Product
Fixing & Maintenance
Postage
Installation, Setting Up & Drivers
Use PC Meter Connect software to turn your computer into a connection device that connects your meter to the Pitney Bowes Data Center. These instructions are for first-time users who have never installed PC Meter Connect on this computer.
Upgrade your existing PC Meter Connect software so that you can continue to connect your meter to the Pitney Bowes Data Center and get postage funds and rate updates.
Network & Connectivity
Use these network requirements to prepare your IT and local network environment for connecting your meter.
Prepare for your SmartLink installation by reviewing network and connectivity setup requirements.
Learn how to resolve PC Meter Connect connection issues.
Restart the meter, check the physical connections and network settings to resolve USB Ethernet wired connections.
Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wired connection issues.
Features & Settings
Download a slogan to print your company logo or return address.
Add a Normal Preset to save your preferred default settings on your meter.
Add a custom preset to save your commonly used settings on your meter.
Download a custom graphic to save it on your meter.
Ensure that your scale is installed properly, zero your scale or reboot your meter to resolve your scale not weighing.
Enter the weight of a mailpiece when you know its weight and are not using the scale.
Printing
When your meter displays "Waste Tank Full" or "Waste Tank Near Full" messages, follow these steps to resolve the issue.
Try replacing the ink cartridge to improve your print quality.
Cleaning the printer nozzle can help resolve poor print quality.
Mailing & Shipping
Use Express Post for Australia Post premium letter delivery service.
You can send a parcel via Australia Post Parcel Post or Express post services using your DM100.
When you buy Flat rate satchels, you only pay for the cost of the satchel itself, not the postage. You add the postage via your meter when you use the satchel.
Network & Connectivity
Use these network requirements to prepare your IT and local network environment for connecting your meter.
Prepare for your SmartLink installation by reviewing network and connectivity setup requirements.
Learn how to resolve PC Meter Connect connection issues.
Restart the meter, check the physical connections and network settings to resolve USB Ethernet wired connections.
Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wired connection issues.
Printing
Cleaning the printer nozzle can help resolve poor print quality.
When your meter displays "Waste Tank Full" or "Waste Tank Near Full" messages, follow these steps to resolve the issue.
Try replacing the ink cartridge to improve your print quality.
Errors & Troubleshooting
Learn how to resolve PC Meter Connect connection issues.
Restart the meter, check the physical connections and network settings to resolve USB Ethernet wired connections.
Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wired connection issues.
When your meter displays "Waste Tank Full" or "Waste Tank Near Full" messages, follow these steps to resolve the issue.
Restart your meter, check you have the latest version of PC Meter Connect installed and check your computer's USB controllers if the message Meter Not Detected appears.
The "Internet not detected" system message occurs when PC Meter Connect is not configured to use a proxy server. Learn how to resolve this issue on the DM175™, DM185™, DM195™, DM300™, DM400™, DM450™, DM450 SL™
Maintenance
Cleaning the printer nozzle can help resolve poor print quality.
Refilling Postage
You can apply to Australia Post for a refund if your mail is unwanted, damaged or incorrectly printed.